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Returns & Refunds
Not happy with your order? We've made returns simple. 30 days, no hassle.
30-Day Window
You have 30 days from the delivery date to initiate a return.
Free Returns
Return shipping is on us for defective or incorrectly shipped items.
Full Refund
Approved returns are refunded to your original payment method within 5–7 days.
Process
How to Start a Return
It only takes a few minutes. Here's what to do:
1
Contact Us
Email us at dev-email@wpengine.local or use the contact form with your order number and reason for return. We'll respond within 1 business day.
2
Receive Your Return Label
We'll email you a prepaid return label (for eligible returns) or return shipping instructions. Print and attach it to your package.
3
Pack Your Item
Repack the item securely in its original packaging if possible. Include all accessories, tags, and documentation that came with it.
4
Drop It Off
Take your package to any authorised drop-off point. Keep your receipt as proof — it includes a tracking number.
5
Get Your Refund
Once we receive and inspect the item (usually within 2 business days), your refund is processed. Allow 5–7 days to appear on your statement.
Eligible
What can be returned
Item received in last 30 days
Unused and in original condition
Original tags and packaging intact
Includes all accessories and documentation
Not marked as a final sale item
Not Eligible
Exceptions
Items returned after 30 days
Used, washed, or damaged items
Items missing original packaging or tags
Downloadable or digital products
Personalised or custom-made items
Final sale / clearance items
Timeline
Refund Schedule
Refunds are issued to the original payment method only. We cannot redirect refunds to a different card or account.
Ready to make a return?
Get in touch and we'll get the process started for you right away.