Privacy Policy

We collect information you provide directly when you:

• Create an account — name, email address, and password.
• Place an order — billing and shipping address, phone number, and payment details (processed securely by our payment provider; we never store full card numbers).
• Contact us — name, email, and the content of your message.
• Subscribe to updates — email address.

We also collect certain information automatically when you visit our site, including your IP address, browser type, pages visited, and referring URL. This is collected via standard server logs and cookies.

We use your information to:

• Process and fulfil your orders, and send order confirmations and shipping updates.
• Manage your account and respond to your enquiries.
• Send transactional emails (receipts, shipping notifications, password resets).
• Improve our website, products, and customer service.
• Detect and prevent fraud or abuse.
• Comply with legal obligations.

We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in any email we send.

We use cookies — small text files stored on your device — to keep you logged in, remember your cart, and understand how visitors use our site.

Essential cookies are required for the site to function (e.g. your shopping cart and login session). These cannot be disabled.

Analytics cookies help us understand site traffic and improve the experience. These are optional and can be declined via your browser settings.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect site functionality.

We do not sell your personal information. We share data only with:

• Payment processors (e.g. Stripe) — to securely handle transactions. They are bound by their own privacy policies.
• Shipping carriers — your name and delivery address are shared to fulfil your order.
• Email service providers — to send transactional and marketing emails on our behalf.
• Analytics providers — aggregated, anonymised usage data only.
• Legal authorities — when required by law or to protect our rights.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Order records are kept for a minimum of 7 years for tax and accounting purposes.

You may request deletion of your account and associated data at any time (see "Your Rights" below). Note that some information may be retained where required by law.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that we correct inaccurate or incomplete data.
• Deletion — request that we delete your data (subject to legal requirements).
• Portability — request a machine-readable copy of your data.
• Objection — object to processing of your data for direct marketing.
• Restriction — request that we limit how we process your data in certain circumstances.

To exercise any of these rights, email us at dev-email@wpengine.local. We will respond within 30 days.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our site uses SSL/TLS encryption (HTTPS) for all data transmission. Payment information is handled by PCI-DSS compliant processors.

No internet transmission is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we'll update the "Last updated" date at the top of this page. Significant changes will be communicated via email or a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

ecomm
Email: dev-email@wpengine.local